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£20 Free Bonus
18+, New Customers Only. T&C Apply
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  • 350+ games incl. slots and live dealer
  • Regular promotions
  • Exchange your loyalty points for holidays

Our Score: 10/10

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The £20 Welcome Bonus is for open to all new customers to Grosvenor Casinos that make an eligible first deposit. 18+ only. Full terms apply.

The £20 Welcome Bonus is for open to all new customers to Grosvenor Casinos that make an eligible first deposit. 18+ only. Full terms apply.

3 Reasons to Play

  • Over 200 games on the mobile app
  • Wide selection of live games
  • Exclusive Grosvenor poker app
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The £20 Welcome Bonus is for open to all new customers to Grosvenor Casinos that make an eligible first deposit. 18+ only. Full terms apply.

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Reviewed by: Ellis Hart

Grosvenor Casino Review

Grosvenor Casino has been around for over four decades, so by becoming a new member you’re joining a well-established gambling community with a wealth of experience in providing gamers with everything they need. 

Grosvenor is part of the Rank Group, and provides casino, sports betting and poker from its central hub. It provides a wide range of virtual casino games, and stands out from the crowd by providing its own live casino.

When it comes to software providers, you’re spoilt for choice with Grosvenor, as this brand works with notable names such as NetEnt, IGT, Microgaming and Novomatic.

This casino has licenses from both Alderney and the UK Gambling Commission, lending it credibility as a trustworthy destination for all punters.

Games library

There is a solid collection of games on offer with Grosvenor casino. While there isn’t a huge range of slots games, this tends to be par for the course with sites which offer multiple forms of gambling. Instead, the perk you’ll find here is that many games can be played for a low price, with some even being free. 

It seems that IGT is the main software provider with this content library, and some users may experience slightly longer loading times if they are experienced gamblers. However, you’ll soon forget about this due to the progressive jackpot slots which are connected to networks for big wins.

At the time of writing, there are 284 slots games, 39 progressive slots, two roulette options, 5 blackjack variants, 7 video poker titles, 7 live dealer games, 5 arcade games and just a few baccarat and casino Hold’em titles. 

If you want to get stuck in to betting for real money, you can be in with a chance of lining your pockets generously. What’s more, live dealer titles include live blackjack, live roulette, live baccarat, live 3 card brag and live Caribbean stud poker.

Virtual games are plentiful with Grosvenor casino. Notable favourites include Starburst and Cleopatra, and there are plenty more video slots to explore. These types of games are mainly powered by NetEnt and IGT, meaning that you’re guaranteed a high quality experience.

When it comes to table games, not only are there traditional casino titles, but there are also unique games such as Shut the Box and the money wheel.

Casino bonuses

New players are generously rewarded at Grosvenor casino. When you have made your first deposit, this brand will reward you with a set cash bonus to boost your gameplay. If you make the minimum deposit, this bonus will be applied to your account so you can explore the site most thoroughly. 

You will have 30 days to wager 5x the bonus amount in order to request a withdrawal and not risk losing the bonus. Players should bear in mind that even money wagers on Grosvenor’s downloadable platform won’t have any impact on the playthrough requirements – the same is the case with side games and poker wagers.

While some may argue the set cash bonus is pretty small when compared with other offers from competitors in the industry, the bonus playthrough is exceedingly small compared to the industry average – which can reach up to 40x or 50x. Furthermore, it’s also good for casual players or new gamers who are getting to grips with a casino site.

Another perk seen with this casino bonus is the fact that all games contribute 100% to the playthrough requirements. Overall, it’s clear this bonus has been specifically aimed at new players, as the focus is on making the offer easy to access as opposed to giving high rollers or sophisticated players the chance to win wads of cash.

Casino promotions and offers

Just as the casino welcome bonus is aimed at new players or those with a relatively small bankroll, you’ll find that a similar situation is the case when you browse the promotions and offers. 

Most of the deals are centered around free spins, and the maximum stake you can turn the reels on for free doesn’t tend to go beyond 20p a spin. That being said, as you have to wager a set amount during the promotional period to receive these spins, you won’t usually have any conditions attached to the cash you do win from them.

There is a change of pace seen with the Grosvenor casino loyalty scheme, which is clearly designed for more experienced players. Those engaging with this system will be provided with credit in return for placing real money bets, whether this is done in Grosvenor online, mobile or physical casinos.

Play Points are given based on the amount a user spends on a particular game. 1 point is given for £5 wagered on slots, while a point is given to those who wager £20 in video poker games. These points can be exchanged for cash and used to purchase holidays, gadgets and other exclusive gifts. 100 points are worth £1 according to this system.

Mobile casino

If you want to log into your Grosvenor casino account on the go, you can do so by downloading one of the apps for iOS and Android devices. 

There are over 200 games available on the mobile app, and it’s possible to access slots, poker, sports, table games and live dealer games. Slots are the main game on offer here, as there are big names featured in the library such as Gonzo’s Quest. 

Unlike many online casinos in the industry which have a dedicated app, Grosvenor has several on offer so you can choose which one to download depending on the type of game you play the most. 

For example, the Grosvenor Casinos app provides users with access to all of the games in one go. The Grosvenor Sport app focuses on betting markets for popular sports, and the Live Casino app is focused on live dealer games which support HD streaming. There are Grosvenor Exclusive tables to play while on the go, as well as roulette and baccarat games streamed from the flagship London Victoria brick and mortar casino. 

Finally there is the Grosvenor Poker app, which provides information on live poker tournaments across the UK. You can find out where your nearest game is and save venues, as well as receive updates in real time. 

Making a deposit or withdrawal

Generally speaking, you won’t find anything unusual about the deposit and withdrawal system in place with Grosvenor casinos. There is a very small minimum deposit in place, which will appeal to those with a smaller bankroll. Similarly, the maximum cashout won’t be too limiting for the average player.

A good feature is the fact that all withdrawal requests are processed within 24 hours, which means this is the timeframe a request remains pending until it is actioned. During this pending period, customers can request that withdrawals are reversed.

Accepted payment methods with Grosvenor are PayPal, Visa, MasterCard, Maestro and PaySafeCard. Grosvenor states in its terms and conditions that payment cards used must be in the customers’ own name, or they risk their account being suspended – as well as identification documents potentially being requested again.

If you wish to make a withdrawal which is higher than the daily limit, you will need to contact customer services. Furthermore, if you want to withdraw back to some UK MasterCards or MasterCards which weren’t issued in the UK, this may not be possible, so an alternative method will be required.

A small processing fee may be charged for bank transfer withdrawals, and accounts must be held in a permitted jurisdiction. Customers should also bear in mind that withdrawal limits may be put in place by payment processing websites such as PayPal from time to time.

Safety and reliability

Grosvenor claims to be the UK’s biggest casino brand, and it would appear that they can back up this claim by being a trustworthy and reputable casino. 

This casino brand is part of the Rank Group, which is currently listed on the London Stock Exchange. There is a network of over 55 casinos across the UK, and Grosvenor has been online since 2007. 

Grosvenor has the support of the UKGC, and funds must be kept in secure and separate bank accounts. Furthermore, all bonuses are clearly explained, with no hidden terms and conditions, and all of the games are fair and certified.

The Grosvenor casino site is secure due to SSL encryption, which protects sensitive information from being intercepted. Furthermore, there are other security measures in place such as the need to complete a reCAPTCHA before you can be logged into your account.

Grosvenor also has a physical presence, with a number of brick and mortar casinos in the UK, which means it can be pinned down as a tangible brand. What’s more, other Grosvenor casino reviews are full of praise for this brand.

Customer support

It’s imperative for online casinos to offer customer support in order to ensure punters are consistently satisfied with their level of service. Grosvenor has one of the fastest and most effective customer service departments in the industry.

Live chat agents are available to answer any questions you may have while using the site. Furthermore, there is a toll-free UK number available to call this company if you want to use a more traditional method of contact.

When you navigate to the Contact Us section of the site, you will see the complaints procedure clearly outlined. Underneath this, you will see the various methods of contact available. 

The live chat is available 24/7, providing peace of mind to those who don’t use casino sites during regular hours. There is also an email address and a postal address if you want to send a physical letter to Grosvenor.

When you click onto the live chat option, you will be able to type in your query and see if the answer is already available in the extensive online database. This FAQ section will speed up the process for many people who may be able to skip waiting for an advisor.


Grosvenor casino is a well-established presence in the industry. The welcome bonus and promotions are modest, clearly aimed towards novice players, but the loyalty scheme unlocks several varied rewards levels to make it more accessible and enjoyable for experienced players.

There may be some issues with loading times on the desktop and mobile editions of this casino, but Grosvenor has done its best to overcome these problems, particularly by splitting out their downloadable apps into four different kinds. 

The site reputation is second to none, and the existing casino reviews out there which have high praise for Grosvenor are sure to provide peace of mind for the prospective player. Furthermore, factors such as the high quality licenses this brand maintains and security features such as SSL encryption will help with punter confidence.

If you’re used to larger bonuses and a bigger range of games, Grosvenor may not be for you. But its library is still generous, and the loyalty scheme is a lot of fun to get stuck into, making this online casino enjoyable for players of all experience levels.

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Your questions answered

How can I get in touch with customer service?
They are available 24/7 on the live chat which you can access through the "Contact Us" section of the site. You can also use an email address or send a physical letter.
How many games are available?
Grosvenor have 284 slot games, 39 progressive slots as well as almost two dozen roulette, blackjack and poker games. 7 of these are even live dealer games!
What is the loyalty scheme like?
They have a scheme - completely vanilla. For every £5 wagered on slots, whether you win or lose, you will gain a point! These can be exchanged for holidays, gadgets and other gifts!