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  • Big variety of casino games
  • Four-tiered VIP programme available
  • Well-made app for both iOS and Android

Our Score: 10/10

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New customers £20 – £200. 20 x wagering on deposit and bonus total (% game weightings and play restrictions apply). Selected games only. Max bonus bet £5 (£10 live casino) 15 days to accept, 40 to complete. Excludes customers from Northern Ireland.T&C’s apply.

New customers £20 – £200. 20 x wagering on deposit and bonus total (% game weightings and play restrictions apply). Selected games only. Max bonus bet £5 (£10 live casino) 15 days to accept, 40 to complete. Excludes customers from Northern Ireland.T&C’s apply.

3 Reasons to Play

  • Great site design
  • 400+ gaming titles
  • Friendly customer support agents
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100% bonus up to £200
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New customers £20 – £200. 20 x wagering on deposit and bonus total (% game weightings and play restrictions apply). Selected games only. Max bonus bet £5 (£10 live casino) 15 days to accept, 40 to complete. Excludes customers from Northern Ireland.T&C’s apply.

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Genting Casino
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Reviewed by: Ellis Hart

Genting Casino Review

To say Genting has a history would be an understatement – it started out back in 1965. With a base in Malaysia, there are over 58,000 employees in total who contribute to a business which makes tens of millions.

The gaming catalogue found at Genting comes from providers such as Novomatic, IGT, Yggdrasil and Blueprint. You can also find a range of live casino games on this platform.

The online casino site offers an enticing graphic design, with information easy to access for every new visitor. This brand is known for providing a top quality user friendly platform, engaging users from across the globe. 

Genting takes its industry seriously, taking on a license from the UK Gambling Commission and working to help players know when they’re at risk of irresponsible gambling. The site is connected with a number of support organisations, such as Play It Safe and BeGambleAware. 

Games library

The games library at Genting casino is generous, as multiple software providers are incorporated into the overall collection. In total, there are over 400 games to choose from, thanks to the fact this site is part of the Playtech brand family. What’s more, both Evolution Gaming and Novomatic are partners for the live casino section.

To view the full library of games, you’ll need to download the Genting desktop platform. Without it, you still have a decent range of titles to choose from, as there are 120 on offer for instant play on your web browser or mobile device.

As with many other casino sites these days, slots make up a large proportion of the games offering. You can find progressive jackpot slots if you want to try your luck at a big win, and UK games such as Book of Ra Deluxe.

If you’re not so much of a slots fan, there’s no need to worry. Genting casino has a generous range of classic table games, which includes 16 variants of roulette and 6 blackjack titles. There are also over 20 live dealer games, with some being exclusive high-stakes tables streamed from Genting’s Crockfords Casino in London.

Casino bonuses

Genting is consistently making efforts to improve its offering for new and veteran players alike, and a prime example of this measure is the recent overhaul the brand has given its welcome bonus.

The welcome bonus for new players includes a matched deposit offer and free spins on a popular slots game such as Monopoly Live. The match up section of this promotion involves a 100% match up to a capped amount. There is a slightly higher minimum deposit required to activate this bonus than you will typically see with other providers, but it’s not too unreasonable. 

The bonus money you receive as part of this deal is subject to a 50x wagering requirement, which is fairly low considering the highest industry competitors regularly go up to is 400x or 500x. When working towards the playthrough requirements, it’s worth remembering that the value of the bonus – not the bonus and deposit combined – must be wagered.

If you don’t want to participate in the bonus, you can withdraw your initial deposit at any time. In terms of contributions to playthrough requirements, slots will contribute 100% – but table games only contribute 10%. 

After wagering the bonus – which can be done either by completing it within the 30 day timeframe or losing the bonus balance – you will be able to move on to the free spins section of this casino deal. While there is definitely a thrill to be gained from playing free slots for a set time period, the value of each spin is fairly low – 10 pence on average. Furthermore, there is a max win limit in place.

Casino promotions and offers

Genting ensures all of its offers and promotions are specially tailored based on your location and gaming preferences. This means you’re bound to find a deal which works for you at any point in time.

Examples of Genting promotions include a slots challenge where you can win a share of a massive cash prize for earning the most on slots within a set timeframe. There could also be free spins on a chosen slot for the duration of a week or month. 

By playing a certain table game, such as blackjack, on a certain day and time each week, some promotions will enter you into a draw to win a cash prize. You could also enter a roulette promotion during a set time period and win extra cash whenever particular combinations drop.

To reward players, there is a loyalty scheme in place where you can earn Genting Points every time you wager a set amount. You will rise up through the VIP level ranks, the more points you earn. This will in turn entitle you to a better exchange rate and the ability to customise your own bonuses for the optimum gaming experience.

Mobile casino

The full games collection on offer at Genting casino can also be viewed on a mobile device. Although there isn’t a dedicated mobile app, like many competitors in the industry will have, Genting has overhauled its software to make mobile optimised content easy to access regardless of your mobile or tablet model. 

By going to the web browser on your mobile device and navigating to the Genting website, you’ll see a largely similar experience to that you would get on desktop. While there won’t be access to the games which are only available on the desktop download program, you will be able to play over 120 instant play titles which would also be on offer on your laptop or computer.

One feature which is particularly in Genting’s favour is the mobile optimisation of live dealer games. All of the titles have been adjusted to provide an enhanced gaming experience while you’re on the go, so there’s no need to worry about only being able to access live roulette or live poker when you’ve loaded up your laptop.

As you’d find on the instant play desktop site, most of the mobile games library at Genting comprises slots titles. All of them play incredibly smoothly, with no lag or serious technical issues. Of course, the quality of your gameplay will depend on your internet connection, so it’s recommended to use a WiFi network where possible.

Making a deposit or withdrawal

It’s easy to make a deposit or withdrawal with Genting casino. A huge plus point for this site is the fact that deposits can be linked to the Verified by Visa scheme. This will give players peace of mind when they submit their financial details to start playing real money casino games. 

Another option for players is to make a deposit or withdrawal at one of the brick and mortar casinos. This can be more convenient for some players if they live close to one of the physical branches, as they can ensure security for their transactions and avoid any processing times which may be a factor with online processes.

As mentioned, Genting has partnered with the Verified by Visa scheme. That’s not the only partner this brand has, as the casino recognises that financial safety is of paramount importance. You can use MasterCard, PayPal and a range of other methods completely safely. 

The minimum deposit amount is a little higher than you’d find elsewhere, but it’s still reasonable. You’ll need to check what the deposit withdrawal rate is for your financial services provider, as these can vary depending on which one you use. 

If you want to withdraw your funds in person, you can select the relevant option and choose which club you want to collect from. You will then need to wait for the mandatory checks to be completed, and you will be notified via email when your money is ready to be collected. Remember that you will need to show photo ID to the Cash Desk to be able to collect your funds. The good part about this method is that the processing time tends to be instant, and the only criteria you need to meet is that your account must be in GBP and you need to have a UK residential address.

Safety and reliability

The safety of an online casino is one of the most important factors potential punters take into consideration when they are deciding which site to sign up for. Fortunately, Genting has many criteria in its favour. 

Genting is a global brand, with facilities across Europe, Asia and Australasia. Furthermore, there is a physical branch in place too, which helps to provide additional confirmation that this brand won’t disappear into an unknown part of the internet without warning, taking your money with it.

Genting has a license with the Alderney Gambling Control Commission, which is one of the oldest casino regulators in the industry. Furthermore, it has added the UK Gambling Commission license in recent years to bolster its reputation as a safe destination to gamble at. These licenses mean that Genting is obliged to keep your funds secure in segregated accounts. 

This brand also makes use of SSL encryption to protect users from having their transactions intercepted by third parties. What’s more, its software has been certified for fairness by eCogra. 

If you were worried about the RTP – or Return To Player – rate on Genting, there’s no need. This is because you can easily access full details of the site’s most recent audit. With slots, the average RTP is 95.94%. For live dealer games, it’s 98%, and table games offer an RTP of 97.26%. 

Customer support

You can play the best casino games at Genting without worrying that any problems or queries will go unsolved. This is because Genting casino has a user-friendly and accessible customer support section.

It’s possible to get in touch with Genting by using live chat, telephone and email. While some may think the email option is the slowest, many people have reported responses to their enquiries within the hour. 

While many competitors in the casino industry will have an extensive FAQ section for players to browse as a first option, Genting does not. However, the customer service choices will connect players with helpful and friendly representatives who will endeavour to solve your issues as quickly as possible.


The most significant bonus Genting casino has going for it is its reputation, which spans over half a century. When you consider the number of new casino sites which regularly pop up, this is quite an achievement – and it proves that Genting has been around from the start, providing a high quality experience for punters.

While Genting isn’t necessarily the first name you’d consider, this brand has been quietly building up a large and satisfied consumer base which regularly makes the most of the games and promotions on offer. 

As players can get stuck into a classic welcome bonus from the get go, as well as explore a generous library of games, it’s easy to see why there isn’t a track record of complaints with this brand. Indeed, players can also visit the physical branches for gameplay, withdrawals and customer support if they so desire. 

The hundreds of games on offer span multiple categories, from slots to table games and live dealer options. Furthermore, a huge chunk of these games are available on the mobile version as instant play titles. The lack of dedicated mobile app isn’t necessarily a drawback, as you don’t need to download any additional software to enjoy high quality games at Genting. 

While there isn’t an FAQ section available on the site, this would appear to be only a minor drawback as customer service is quick and receptive. What with the high level of security, games available and promotions on offer, it’s clear that Genting will be a solid choice for all kinds of players.

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Your questions answered

Does Genting have a VIP Club?
Yes. GentingBet has a four-tiered loyalty programme called ‘Genting Black’. It is exclusively-invitation only, therefore players will be contacted directly to join the VIP Club. Some perks of being a member at Genting Black includes weekly deposit matches, return on losses, a better rate of converting Genting points into real cash.
Does Genting have an app?
Yes. There is a GentingBet app that players can download onto their mobile and tablet devices. The app is compatible with Android and iOS devices.
What is the customer support team’s opening times?
Bettors can get in touch with the customer support team 24 hours a day, 7 days a week.