bgo Casino Review

bgo Casino has been one of the leading igaming operators since 2012, offering over 1,000 games across casino, slots, online scratchcards and live dealer tables. The site looks to bring the excitement of a real-life casino into your home, allowing you to experience first-hand the thrills of an interactive gaming experience. An association with high-profile celebrities such as Verne Troyer, Dan Bilzerian and Paris Hilton over the years have confirmed bgo’s status as a glamour brand & players can join the fun on their desktop, mobile and tablet 24 hours a day.

Getting Started with bgo Casino

Guests are immediately greeted with a welcome bonus to kick-off their relationship with bgo, with customers potentially getting 500 free spins after they’ve deposited a minimum of £10.

After opting to join, customers need to undertake a quick registration process providing some personal details and setting up their account with a password. This is a straightforward process and takes no more than a couple of minutes.

bgo Deposit Options & Terms

Once the registration is complete, guests can make their first deposit through multiple payment options including :

• Visa
• Mastercard
• PayPal
• Skrill
• Neteller
• Paysafecard
• Maestro

The minimum deposit amount is £10 up to a maximum of £99,999, with payments processed almost immediately. For amounts under £500, an additional tax offset fee of 2.5% of the deposit amount will be charged. Therefore if you deposit £100, bgo will charge £102.50 on your chosen payment method.

bgo may also look to verify all new accounts by requesting documentation such as, but not limited to, a valid, up to date photographic identity document (such as a passport, driver’s licence, national ID card, employment ID card or any other form of official ID that has been signed by you). All documents must be valid at the time of verification where an expiry date is applicable. In addition to this, further documentation may be requested such as proof of address (such as a utility bill, doctor’s note, solicitors letter or bank statement sent to your registered address). All such documentation should not be older than 3 months.

bgo Withdrawal Options & Terms

For withdrawals, much of the options above are still valid, although there are some additional terms to be aware of. bgo can look to pay out via bank transfer if the amount exceeds £10,000 which could delay the time it takes to hit your accounts. The minimum withdrawal amount is £20 up to a maximum of £250,000 and bgo states that they have the right to charge a £2.50 fee on all withdrawals.

Whenever a withdrawal is requested, it will remain in a pending state for up to 48 hours. When your funds are shown as pending, you can choose to reverse your withdrawal and continue playing. Once this period has passed, then payments can take between 3-5 working days on card withdrawals and bank transfers. Requests made to e-wallets like Paypal will be immediate.

bgo Casino Bonus Offer

All eligible players who have signed up to bgo will be allowed to spin the Mega Wheel after making a qualifying deposit. In order to see if you have been lucky to win some free spins, you must go through the following steps :

1. Deposit a minimum of £10 or more
2. Receive a Bonus which can only be spent on the Free Spins Mega Wheel
3. Spin the Mega Wheel using a token from your Rewards Hub
4. You could win up to 500 free spins

Bonus Terms & Conditions

In order to be eligible for the free spins offer, customers can only play and retrieve these on bgo’s Free Spins Mega Wheel. Additional conditions for this offer include :

• A restriction on games where customers can use any winnings obtained from their free spins. Any gameplay on other games will not count towards their wagering requirements.
• You cannot withdraw any of your Bonus Balance until the wagering requirement have been met – this is currently set at 65x on winnings.
• Free spins expire after 24 hours
• Bonus expires after 7 days
• The maximum you can win from the Free Spins won from the Mega Wheel is £8 for every 10 Free Spins. The maximum you can win from the Free Spins winnings after completing wagering requirements is £150.

Here you can also view the full terms and conditions of bgo’s welcome offer.

Additional Bonuses

There are currently no additional bonuses promoted onsite for casino customers, but players can stay up to date with any new offers by regularly checking bgo’s bonus and promotions page.

bgo Casino Games Overview

Online Casino & Slots

There are currently over 1,000 casino and slot games combined featuring some of the most popular titles in the market. Players also have access to almost 150 daily jackpots as well as online scratchcards. Below is a list of some of the games you can expect to enjoy once you have joined online :

• Starburst
• Age of The Gods
• Cleopatra Gold
• Mega Moolah
• Who Wants To Be A Millionaire
• Gladiator
• Rainbow Jackpots
• Kingdom’s Rise
• Piggy Riches
• Reel Rush

Live Casino Games

Experience the thrill of live casino with bgo’s interactive offering where you will be welcomed by professional dealers to enhance your gaming experience. All the action will be live streamed to your desktop or mobile with an open invite to join any of the following live gaming options :

• Live Blackjack
• Live Roulette
• Baccarat
• Spin A Win
• Spreadbet Live

Gameplay Experience

We decided to have a go on one of the games and live tables to assess the onsite experience. We initially opted for Cleopatra Gold slots and after a few seconds of the game initialising, we were able to start our first few spins.

This process was straightforward and we got a few spins away without any issues. The gameplay was smooth with some background music added to enhance the experience. Players have the chance to add a particular game as a favourite and we were easily able to navigate back to the game selections and try a few other slots. We were also given the opportunity to have 50 free spins on Twin Spin and this worked out well as we were able to rack up a £30 free bonus.

We were eager to see how the live experience fared and opted to hit the live blackjack tables.

We were happy to see a wide range of tables available, with nearly 30 to choose from. There were many dealers offering various games with various minimum stakes from £1 up to £1,000. As to be expected, seats at the lower end were much fuller than games with higher minimum stakes. Once we got in, the quality of the stream was good and the ability to place bets and reload was straightforward and would definitely recommend playing at the bgo tables.

bgo Payout Rates

All new players looking to make a decision on where they want to sign up should take the return to player (RTP) or pay out rates into consideration. This gives an overview of how much money a player is likely to receive back over an extended period of time, which in turn is an indicator of how fairly an operator is run. bgo are transparent in their payout rates as these are generally given in the description of each game, helping you decide if you wish to make the commitment of a deposit. The RTP rates of bgo’s games can be seen below :

• Classic Slots: 94.84 – 96.70%
• Video Slots: 90.00 – 99.07%
• Roulette: 92.11 – 98.65%
• Blackjack: 94.38 – 99.92%
• Table Games: 81.02 – 99.53%
• Video Poker: 96.06 – 99.54%
• Scratch Cards: 90.00 – 93.50%
• Arcade Games: 95.73 – 97.50%

The average RTP across bgo’s games is currently 95.30% which is on the lower end compared to other providers. A lot of this can be diluted due to the volume of slots games available on site, which typically return a lower RTP over the long-term. As a result. players will need to be aware of the above when looking to choose which games they play as it’s advisable to play only those that offer higher RTP values at bgo.

Safety & Security

Online security has been a huge focus in recent times as keeping user data and personal information secure has become an ongoing priority for all operators. Thankfully, customers can look at the security certificates & regulatory bodies under which online casinos operate to gauge whether a provider is trustworthy and doing all they can to keep them safe.

bgo.com features a 2048-bit SSL certificate to ensure all personal information is kept secure. The casino is also regulated by both the Alderney Gambling Commission and the UK Gambling Commission which looks to ensure operators are adhering to the highest industry and ethical standards. The company has compiled a comprehensive and transparent privacy policy as well as their terms and conditions onsite which customers can review before proceeding.

Device Options

As mentioned previously, the bgo site is accessible on all devices including desktop, mobile and tablet. The mobile experience is not compromised, with the flow of the site and game options consistent when compared to desktop. Game logos and images are fully legible with the registration and deposit pages fully optimised, allowing the stubbiest of thumbs to navigate through the process without issue.

Players can also download the app on both iOS and Android with many of their popular games available through this format. The design is user-friendly allowing users to find what they are looking for with ease and replicates much of the intuitive experience you get via the website.

Loyalty Program

Everyone loves getting rewards and bgo is more than happy to oblige when it comes to offering value to players. The Rewards Hub allows new and existing players to opt in to the weekly scheme where they will be rewarded based on how much they play. As with any other loyalty program, the more you play the more you stand to gain with the ability to progress from the introductory Blue Tier through to Silver, Gold and ultimately Platinum (although this is by invitation only). The huge list of perks are outlined on site and can be seen below :

Players will earn a diamond for every £10 they have played on casino and slot games with 10 diamonds required before progressing to the next level. There are 10 levels to play through in a week and players will get a reward for the highest level they unlock.

The points balance will be reset every month however if you have progressed beyond the Blue tier, you start within that tier. However, if you have not maintained enough points during a three month period to remain within an advanced tier, then you will move back down.

bgo Contact & Customer Service

bgo have outlined a few ways in which users can get in touch with their customer service teams. A list from their website is outlined below and can also be found at https://www.bgo.com/help

As an online pureplay, bgo currently have no telephone number provided onsite and all communication methods are primarily online barring the option to write in. bgo do not commit to any timelines for responding and simply state ‘we’ll get back to you as soon as we can.’

There is an additional option to leave feedback which is via a bgo Trustpilot page at https://uk.trustpilot.com/review/bgo.com. There are examples of the customer service team officially responding to queries in recent days and is another medium to communicate with the operator.

Software & Game Developers

Since 2014, bgo has been powered by Playtech who also provide the majority of games online. Playtech are responsible for providing online gaming solutions to the biggest brands in the industry and bgo certainly haven’t compromised on quality and the quantity of the games they offer.

In addition to the industry powerhouse, bgo also has games from NetEnt, IGT, NextGen Gaming, iSoftBet & Williams Interactive WMS. This ensures there is plenty of variety and market leading games for all players to enjoy.

Restricted Countries

bgo currently has an extensive list of restricted countries from where it does not accept users. These are currently:

USA, US/GB Virgin Islands, US Minor Outlying Territories, North Korea, China, Syria, Yemen, Spain, Italy, France and Overseas Regions, Afghanistan, Libya, Sierra Leone, Iran, Iraq, Nigeria, Zimbabwe, Mali, Sudan, Belgium, Greece, Israel, Germany, Turkey, Switzerland, Hong Kong, Denmark, Estonia, Bulgaria, Cyprus, Macau, Philippines, Singapore, Hungary, United Arab Emirates, Romania, Portugal, Netherlands, Russia, Poland, Ukraine, Czech Republic, Guadeloupe, Martinique, Malaysia, Australia, Colombia, Malta, Sweden, Slovakia and Lithuania.

For any updates to this list, please visit their terms and conditions page.