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10/10

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  • Mobile app for iOS and Android
  • Multiview mode to watch several events
  • Live streaming

Our Score: 10/10

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18+. Min deposit £5. Bet Credits available for use upon settlement of bets to value of qualifying deposit. Min odds, bet and payment method exclusions apply. Returns exclude Bet Credits stake. Time limits and T&Cs apply.

18+. Min deposit £5. Bet Credits available for use upon settlement of bets to value of qualifying deposit. Min odds, bet and payment method exclusions apply. Returns exclude Bet Credits stake. Time limits and T&Cs apply.

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18+. Min deposit £5. Bet Credits available for use upon settlement of bets to value of qualifying deposit. Min odds, bet and payment method exclusions apply. Returns exclude Bet Credits stake. Time limits and T&Cs apply.

Brand Name
Bet365
Brand URL
Phone Number
0800 028 8365
Year Established
2000
Registered Address
Office 1/2373 Level G, Quantum House, 75 Abate Rigord Street Ta'biex, XBX 1120, Malta
Registered Company Name
Hillside (UK Sports) ENC
Regulation/Licence(s)
UKGC / 55148
Live Chat Link
https://help.bet365.com/livechat
Reviewed by: Bailey Chapman

bet365 Review

Mention the brand bet365 and you’ll be forgiven for conjuring up an image of Ray Winstone quoting the brand as being ‘The world’s favourite online sports betting company’. You may also think about the many news stories detailing the company’s huge success over the years and both these images detail exactly why bet365 is one of the leading online gaming companies in the country.

Setup as an online pure-play and barely 20 years old, the brand has moved at frightening pace to outstrip many of its competitors, often trailblazing in the way of innovation. Historically the brand looked to differentiate itself by lauding it’s abilities in offering excellent in-play options, but it has moved quickly to become an all-rounder and preferred choice for many punters.

The online offering has expanded to encompass online casino, live casino, bingo and poker which customers can enjoy on their desktops, mobile and tablets 24 hours a day.

Getting Started with bet365

New players are welcomed with a promotional offer to help activate their account, with bet365 currently offering up to £100 in bet credits.

bet365 Promotional landing page
bet365 Promotional landing page

After opting to join, customers need to undertake a quick registration process providing some personal details and setting up their account with a password. Bet365 goes to the additional length of asking customers to create a four-digit security number as well which makes it easier to login. This is a straightforward process and takes no more than a couple of minutes.

bet365 Registration page
bet365 Registration page

Once you have completed the registration process, you will be welcomed as a newly registered member and have the ability to make your first deposit. A short process asking for you to confirm your deposit method and details will allow you to fund your account for the first time.

Bet365 Deposit Options & Terms

Once the registration is complete, guests can make their first deposit through multiple payment options including:

  • Debit Card
  • Apple Pay
  • Visa Checkout
  • PayPal
  • Google Pay
  • Paysafecard
  • Skrill
  • Neteller
  • Wire Transfer
  • Cheque
  • Fast Bank Transfer

After selecting your chosen payment method, simply enter the amount you wish to deposit and confirm your payment details.

bet365 - Add payment method
bet365 – Add payment method

bet365 allows customers the option to deposit in over 19 currencies including Pound Sterling, Euros and US Dollars..

bet365 - Payment methods and details
bet365 – Payment methods and details

The minimum deposit amount for the majority of payment methods including debit card payments is £5. bet365 will not charge for these transactions although it should be noted that your payment provider may. Some credit card companies regard betting transactions as “cash” and may attach a fixed and/or interest charge from the date of payment so you should check just to be sure. Once your details are verified the processing of the deposit is almost instant in many cases.

In most cases, bet365’s verification is fully automated but there may be times they require additional documentation to confirm any new customers are who they say they are and satisfy all eligibility criteria. bet365 must be able to verify Your full name, date of birth and address before your first deposit can be made. Some documents that may be requested during a ‘Know Your Customer’ Check are, but not limited to:


Valid photo ID / Passport / Driver’s licence

Proof of address – utility bill or council tax bill – must be less than 3 months old

Proof of payment/account ownership

Bank statements, pay slips, or certified documents – must be less than 3 months old

bet365 Withdrawal Options & Terms

For withdrawals, various options remain from when you deposited, but the timeframe for funds to hit your account are more staggered. £5 is typically the minimum amount you must withdraw but all transactions are processed free of charge.
PayPal and Paysafecard offer the quickest withdrawal times, however from experience we have seen debit card withdrawals hit and show up in our current accounts almost immediately.

Please be aware that when looking to make a withdrawal, any bonuses credited to your account must have satisfied all wagering requirements and qualification criteria before they can be released as cash. There may be times you feel the balance you can withdraw and that which is showing on your account are different and in many cases will be down to this reason.

bet365 - Withdrawal methods and details
bet365 – Withdrawal methods and details

bet365 Sportsbook Bonus Offer

All eligible players who have signed up to bet365 can take advantage of their new customer bonus offer when depositing for the first time. The headline offer mentioned above is currently get ‘Up to £100 in bet credits’. In order to claim this offer, you must go through the following steps :

  1. Deposit a minimum of £5 and up to a maximum of £100 within 30 days of registering your account
  2. Place a qualifying bet of £5 or more up to the value of your qualifying deposit (maximum £100) on a qualifying market containing at least one selection of odds at 1.5 (1/2) or greater
  3. Your selections must settle within 30 days of placing the bet
  4. Once the above criteria has been met, the bet credits will be available to use shortly after your qualifying bets have settled. You can then place bets using the credits by selecting ‘Use Bet Credits’ in the bet slip of your new selections

Bonus Terms & Conditions

As well as the main qualifying criteria listed above, there are some additional terms to be aware of in order to be eligible to claim the new customer offer. We have summarised these below.

  • Fast Bank Transfer, PayPal or paysafecard cannot be used for your deposit amount or as a withdrawal method unless bet365 have specifically verified an accepted form of identity documents and you have entered a Postal Verification Code (PVC).
  • Free bets cannot be redeemed for cash at any time.
  • Your bet credits will be forfeited and removed if your account is inactive for 90 days.

Additional Bonuses

bet365 are extremely generous when it comes to giving offers and are looking to ensure both new and existing customers benefit. There is a range of deals that complement the headline offer, some of which we have outlined below;

  • 2 Goals Ahead Early Payout Offer – if you’re backed team goes two goals ahead, bet settled as a winner
  • Best price on every horse for races shown on ITV
  • Back a winner on horse racing at odds of 4/1 and get a risk free bet on the next live ITV race (max up to £50)
  • Bore Draw Money Back – refund on many markets if your selected football game finishes 0-0

You can stay up to date with any new offers by regularly checking bet365’s bonus and promotions page at https://extra.bet365.com/promotions/special-offers.

bet365 Sportsbook

As one of the leading online sportsbooks, it’s no surprise that the depth of sports and markets offered by bet365 is huge. We counted over 25 at the time of this review, ranging from popular national sports such as Football and Cricket through to international markets such as American Football, Aussie Rules, Baseball and Basketball. The greyhound and horse racing cards are extensive with their ‘Specials’ segment offering odds on non-sporting events such as politics.

The ease of navigation through the site is apparent from the start with the links on the left making it easy to identify the sport of choice and then the relevant markets evenly split out once you have gone through to an event.

bet365 Homepage
bet365 Homepage

Betting & In-Play Markets

When scouring the many markets available on a variety of sports, we thought we would take a closer look at the depth of markets on a single upcoming football match.

bet365 have broken their segments down into quick links that put you through to either the most popular leagues and to help get you to those games that are time sensitive and will commence earlier than the others.

Thereafter there is a clear breakdown of countries and their respective competitions which again makes it easy to identify the markets you are looking for.

bet365 - Football game page for In-Play betting
bet365 – Football game page for In-Play betting

Each event has a total number of markets next to the top level odds and we can see the highly anticipated games have over 120 markets available for customers to bet on. The range of game specific markets is excellent with bet365 offering odds on outright win/lose/draw for the game as well as player, card, corners and time specific markets. All selections are clearly laid out making it easy to read the options available and make a pick.

bet365 - Placing a bet
bet365 – Placing a bet
bet365 - Bet confirmation
bet365 – Bet confirmation

Placing a bet was an enjoyable experience when compared to other bookmakers. The option to add to the bet slip and see what selections had been chosen followed me around as a collapsible widget. You could add selections as you went along and see how the odds accumulated over multiple selections, as well as play with the stakes and potential return scenarios. The bet confirmation was almost instant, confirming the details of the bet and clearly showing how to collapse or get rid of the bet slip and continue within the site.

bet365 - Cashout options
bet365 – Cashout options

Once the bet had been placed, the ‘My Bets’ section was highlighted to alert me to the fact that I had the option to cash out my bet prior to or during the event. This facility was immediately available and cash outs have also been almost instant when utilised.

Live Streaming

bet365 offers its customers access to live streaming events all year round, allowing them to watch events for free from the comfort of their home and to get involved in the action.

bet365 stream over 70,000 events each year across a variety of sports. Simply look for the play button icon next to an event to know if it will be available to stream free on the platform. The only requirement to watch a live stream is that customers have funded accounts or have placed a bet in the past 24 hours.

bet365 - Live Stream Action & In-Play Markets
bet365 – Live Stream Action & In-Play Markets

You can also enjoy additional content provided by bet365 through their Betting News portal which can be found at https://extra.bet365.com/news/en/.

Loyalty & VIP Programs

There does not seem to be an active loyalty program for sportsbook customers, however bet365 do give out regular bonuses and free bets to loyal customers. Most of the loyalty programs seem to be reserved for their other products such as Casino and Poker

Safety & Security

bet365 takes the security of all its members very seriously claiming that they ‘employ multiple systems to protect your information.’
The website uses 256-bit Thawte SSL (Secure Sockets Layer) to encrypt data going to and from the site, including personal details and any debit/credit card information provided.

Encryption is used across all their pages. This can be verified by seeing the padlock symbol in the address bar at the top of the page. This symbol indicates that SSL is being used and all information sent to and from the site is encrypted.

In addition to the above, bet365 have several firewalls in place to restrict any unauthorised access to the site and these act as additional layers of defence against any attacks.

bet365 also operates an Information Security Management System (ISMS) to protect the confidentiality, integrity and availability of information. bet365’s ISMS has been certified in accordance with ISO/IEC 27001:2013, an internationally recognised standard for information security.

Additional points regarding security are:

  • Each account may only be accessed via a unique username and password
  • Players at bet365 are only allowed to have one account, which will go through a verification process before being approved
    Given these measures, we certainly feel comfortable using the bet365 platform where all personal and financial information is safe and kept confidential.

Customer Service

bet365 have provided both phone and email addresses for customers to use if they need to reach out regarding any issues.


Email Address

Phone Number
0800 028 8365

Live Chat
https://help.bet365.com/livechat

Registered Address
bet365 Customer Services
bet365 House, Media Way
Stoke-on-Trent, Staffordshire
ST1 5SZ

They currently have a message onsite claiming they cannot provide phone support at this time and advise customers to reach out using the alternative methods listed above.

Restricted Countries

bet365 simply mentions that it is the responsibility of customers to ensure they are able to gamble legally in their locations, so don’t appear to list out their approved or restricted locations. Other sources have put together a list of approved countries including many in Europe, Asia, Africa and Oceania. A sample of the most renowned countries are:

  • UK
  • Australia
  • Austria
  • Canada
  • Czech Republic
  • Finland
  • Germany
  • Gibraltar
  • Iceland
  • Ireland
  • Malta
  • New Zealand
  • Norway
  • Serbia
  • Spain
  • Sweden
  • Switzerland

Bet365 Verdict

On the whole, we are rating our bet365 experience as ‘Excellent’ as the sheer scale of markets and ease of navigation made it a joy to be onsite. The registration and sign-up process was easy with multiple payment methods available for customers to kick-off their journey. Many of the payment types offered were able to deposit funds immediately upon verification allowing customers to get straight to the action.

The sign up offer was certainly one of the richer ones we saw in the market and although they had the £200 match bonus for a long time, up to £100 in bet credits is still strong and enables a wide variety of players to get a bonus at a level they’re comfortable with. It doesn’t force anyone to overcommit in order to trigger the deal but isn’t so small that it won’t appeal to the serial bettors.

The ability to build bets and accumulators was particularly enjoyable as the bet slip wasn’t infringing on the experience. As a user, I had the ability to collapse the widget down while I browsed but didn’t have to scroll up if I wanted to add to it and see what the latest odds and pay-outs looked like once I’d made a selection. Small additions like being able to click on my favourite sports so they’d always be at the top to create alerts for my chosen markets helped enhance the overall experience.

The live streaming schedule was extensive and from previous experience I know that many sports and leagues get covered by bet365, with an expandable and collapsible screen to view any of the live action covered.

One of the downsides is the lack of a loyalty program for regular and loyal bettors. It seems bet365 knows they’re one of the best providers out there and don’t need to create such schemes to keep customers coming back. But from a consumer standpoint, it would still be great to be part of a scheme where players can unlock more bonuses and offers as a reward for their loyalty.

In conclusion, there really aren’t any surprises why bet365 is one of the industry leaders and why their digital first approach creates an excellent experience across all devices.

Your questions answered

Is bet365 a safe website?
The short answer is yes. bet365 is considered a safe website as they are using some of the highest levels of encryption to protect their customers and data online. They currently use 256-bit Thawte SSL (Secure Sockets Layer) to encrypt data going to and from the site, including personal details and any debit/credit card information provided. This is used on every page of their site.
Is bet365 a scam – Should I be worried?
bet365 as a business has been around for 20 odd years. It is highly reputable and commands respect in the industry as a whole. The brand is regulated by the British Gambling Commission which ensures all providers adhere to the strictest codes of conduct within the industry.
What devices can I use to access bet365?
bet365 is available and easily accessible on all devices including desktop, mobile and tablet. On mobile, customers can either opt to use the app or go directly to the website. Customers should find their experience seamless regardless of their choice of device, with all the features of desktop including depositing and withdrawing money available across tablet and mobile devices.
What level of customer support does bet365 offer?
bet365 has a very extensive terms and conditions section as well as an FAQ area. There are many topics covered in-depth from deposit and withdrawal methods, bonuses, security through to their licencing and regulatory obligations. This is further supported by an active online chat feature and email addresses to send all queries to. If customers wish, they can also write in to the following mail address: Customer Services, bet365 House, Media Way, Stoke-on-Trent, Staffordshire, ST1 5SZ, United Kingdom
How long do withdrawals take?
This will depend greatly on your withdrawal method. With some options such as PayPal it could take just 24 hours whereas others could take days. Customers will typically use a debit or credit card which deposit funds almost immediately and from experience, also pay out immediately as well. This is despite the site claiming it could take 1-5 days.
How can you get a free bet or bonus at bet365?
All offers have a clear process for the stakes that can be used and the qualifying criteria in order to make a successful claim. bet365 currently have a headline offer for new customers allowing them to claim up to £100 in bet credits. The terms of this offer can be found at https://www.bet365.com/olp/open-account.